• Sales

    The Intelecto Contact Center operates by telephone and other channels such as chat and email, in the areas of fixed and mobile broadband, cable TV, tickets to events, and more.

  • Helpdesk

    Monitoring of calls, support, knowledge and techniques, by phone, chat, email or remote access, that allow diagnose and address of all incidents and issues that your clients may have.

  • Debt Collection

    Focused on friendly collection action, the Intelecto Contact Center develops solutions for monitoring the entire cycle of credit recovery, including SMS, URA, email, postage and management letters / slips.

    Debt Collection
  • Sac

    Ability to perform customer service operations to sales support, complaints and suggestions, completion of business processes, and more.

  • Consulting

    We map the processes, people and technologies present in the Contact Center in search of opportunities for improvement aligned with the business strategy.

  • Research

    Better understand your current and potential customers, understand and anticipate their needs and increase your relationship with them.

  • Management
  • Technology
  • Services
  • Infrastructure
  • Human Resources
  • Consulting
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  • Intelecto marked presence at Outsource2Lac 19 Apr 2017

    In an interview, Intelecto’s director talks about novelties presented at Outsource2Lac event As part of its international expansion plans, Intelecto marked presence at Outsource2Lac, in Costa Rica. Represented by its international director, Pablo Carosella, the group was one of the four Brazilian companies presented at the event organized by Connect Americas. As said by the […]

  • CCW 2017 – Kongressmesse für Kundenservice und Contact Center in Berlin, Germany 03 Mar 2017

    Intelecto has been working hard the last few months to expand our solutions to the International market. Under that spirit, Pablo Carosella, International Business Director, had the pleasure of representing Intelecto by participating in the CCW Conference & Trade Show for Customer Service and Contact Center in Berlin, Germany. They were three days of Conferences […]

  • How do businesses get the balance right between digital and human customer service? 04 Jan 2017

  • Language Central SEBRAE/SP 13 Jun 2014

  • Countdown to the start of the World Cup Support Center 06 Jun 2014

    Intelecto was chosen by SEBRAE/SP for the implementation, operation and management of the Call Center (Inbound) “SEBRAE 2014” via remote channel (phone), with the provision of infrastructure and technology. We will have specialized staff to perform language translation service in real time for customers SEBRAE/SP by serving foreign tourists, in the following languages: English, Spanish, […]

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